Simply Applyby Jobiffy

Refund & Cancellation Policy

Last updated: 1 November 2026

In short: if a payment goes through but the credits don't reach your account, you get the credits or a full refund. If a verified technical problem stops Simply Apply from working for you and support can't fix it, unused credits may be refunded. Approved refunds are credited to your original payment method within 5–7 business days.

1. Cancellation

  • You can cancel before paying by closing the payment page — no money is taken.
  • Credits are delivered instantly after payment, so an order can't be cancelled once the credits are in your account; unused credits can be reviewed for a refund under section 3.
  • If a payment fails or is cancelled at PhonePe, no money is taken. If money was debited for a failed payment, it is reversed automatically by the bank or PhonePe, usually within 5–7 business days.

2. Money debited but credits not received

We confirm every payment with PhonePe and add credits automatically. If your money was debited but the credits don't appear within 24 hours, write to us with your order ID (shown on the Credits & account page, starting with "SA"). We will add the credits or refund the full amount within 5–7 business days of confirming the payment.

3. When a refund may apply

A refund of unused credits may be approved when a verified technical failure stops the core paid features from working and our support team can't fix it after reasonable troubleshooting. Eligibility depends on the issue, how it affected your use, and the purchase record. Where only part of a pack is affected, we may offer a proportionate refund for the unused credits.

4. Usually not refundable

  • Change of mind after credits are delivered.
  • Credits already used for applications that were successfully sent.
  • Employer decisions, rejections or no response to applications.
  • Restrictions, changes or outages of LinkedIn, Naukri or other third parties.
  • Problems caused by unsupported devices, network issues, inaccurate information or skipped troubleshooting.

5. How to request a refund — and timelines

  • Email contact@simply-apply.in (or call +91 86686 78707) with your account email, order ID, purchase date, pack, the device and app you use (Windows app, website or Android), a description of the problem and any screenshots.
  • We acknowledge requests within 1–2 business days and decide within 7 business days.
  • Approved refunds are sent to the original payment method through PhonePe within 5–7 business days; your bank may take a little longer to show it.

This Policy does not limit any rights you have under applicable consumer law.